Updating Results

Perusahaan Otomobil Kedua Sdn Bhd

  • 1,000 - 50,000 employees

Customer Care Executive

Kluang

Opportunity Expired

Work where you will be encouraged to develop yourself continuously. Join Perodua, the state-owned car manufacturer, as a Customer Care Executive

Opportunity details

Opportunity Type
Graduate Job
Salary
MYR 36,000 - 40,200

Prosple salary estimate

Start Date
ASAP

Application dates

Applications Close
28 Feb 2023

Minimum requirements

Accepting International Applications
No
Qualifications Accepted
B
Business Administration
Marketing & Advertising
Public Relations
C
Communication
Media Studies

Hiring criteria

Entry pathway

See details

Working rights

Malaysia

  • Malaysian Citizen
  • Malaysian Permanent Resident
  • Malaysian Temporary Work Visa
Read more

About Perodua

Established in 1993, Perodua, which is a state-owned company, aims to be the leading affordable automotive brand regionally with global standards. As of 31 December 2021, Perodua has sold over 4 million vehicles, supporting a host of Malaysian suppliers, dealers, and business partners. Combined, its Perodua Manufacturing Sdn Bhd (PMSB) and Perodua Global Manufacturing Sdn Bhd (PGMSB) plants can produce up to 320,000 vehicles a year.

Your role

As a Customer Care Executive at Perodua, you will have the following responsibilities:

  • To act as a middle person between the company and customers in resolving customer complaints effectively and professionally
  • To provide feedback and monitor the progress/status of customer complaints cases
  • To ensure customer lounge and outlet area are always clean, neat, and tidy
  • To be responsible for decorating the outlets for any festive/promotional events
  • To handle customer appointment
  • To assist superior in providing excellent customer service
  • To be responsible for refreshments arrangement and to ensure refreshments are always available
  • Prepare weekly and monthly report
  • Administration and ad hoc matter

Training & development 

Perodua Learning and Development provides learning and development opportunities to all employees. It is to ensure employees are ready to face the automotive industry challenges by motivating and developing employees to be competent and qualified professionals. The scope of programs includes both corporate and technical training focusing on basic, core, and functional competency.(source:perodua.com.my)

Compensation & benefits

According to another source, the estimated salary of the Executive at Perodua is MYR 36,000 to MYR 40,200 annually. The other benefits for the employees include free meals, bonuses, free parking, etc. (source:glassdoor.com)

Career progression

Perodua may not state explicitly about career progression related to this role, however, through its career page, the company states that it rewards staff for performance by constantly reviewing and upgrading the company's benefits. Perodua provides a conducive working environment and opportunities for career advancement. (source:perodua.com.my)

Work-life balance

The working hours at Perodua are from Monday to Friday, from 9 AM to 5 PM (although different working times may apply following the company's branch policy). In addition, there is also a flexible working arrangement that will make you get a better work-life balance while you working here. For this position, you might be required to work overtime or during weekends.

Company culture

Although Perodua is a state-owned company, the working culture is fun and nice according to most employees who left reviews online. The teamwork among coworkers is very solid and everyone likes to help each other, even the top management takes care of their subordinates well here.

About you

To apply for this position, you must meet the requirement below:

  • Possess a Degree in Marketing/Business Admin/Mass Communication or other related fields

It will also be preferable if you have the following qualifications:

  • Pleasant personality with good interpersonal skills
  • Tactful, organized, and able to multitask
  • Self-motivated with a strong sense of responsibility and confidentiality
  • Proactive and assertive
  • Able to work overtime or during weekends (if required)
  • Good command in English & Bahasa Malaysia (oral & written)

How to apply

To apply for this job, click the "Apply on employer site" button on this page. We will direct you to Perodua's official career page for this vacancy. 

Hiring criteria

You should have or be completing the following to apply for this opportunity.

Entry pathway
Degree or Certificate
Minimum Level of Study
Bachelor or higher
Study Field
B
Business Administration
Marketing & Advertising
Public Relations
C
Communication
Media Studies

Work rights

The opportunity is available to applicants in any of the following categories.

country
eligibility

Malaysia

Malaysia

Malaysian Citizen

Malaysian Permanent Resident

Malaysian Temporary Work Visa